In case you need help with with your own app, the simplest thing is simply to write to the forum. We are trying to read the forum posts regularly and to respond as soon as possible.
Posts and/or emails simply stating “it does not work” with very little explanation will be treated with low priority.
When you contact us regarding the problems, please do the following:
Found a bug or you want to get involved? Look here!
If you want more help, we are always open for academic or industrial cooperation. An academic cooperation usually takes the form of a co-authorship of a journal paper, and an industrial cooperation involves a negotiated consulting contract. Please contact the us directly via the email firstname.lastname@example.org if you are interested in this.